At Bamim.shop, your satisfaction is our top priority. We stand by the quality and performance of our beauty devices, and we want you to be completely happy with your purchase. If you’re not entirely satisfied, we’re here to help.
1. Our 30-Day Return Window
We offer a 30-day refund and return policy, giving you 30 days from the date you receive your item to request a return.
To be eligible for a return, your device must be unused, in its original, sealed packaging, and in the same condition that you received it. This means the device should not have been turned on, used, or show any signs of wear. You’ll need the original receipt or proof of purchase.
2. How to Initiate a Return
To start a return, please contact us at info@bamim.shop.
If your return request is accepted, we’ll provide you with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted or processed.
3. Damages, Defects, and Incorrect Items
Please inspect your order immediately upon reception. If you find the device is defective, damaged upon arrival, or if you received the wrong product, contact us without delay. This allows us to assess the issue and correct it promptly.
For defective devices, we may ask for a detailed description of the issue, photos, or a short video to help us understand the problem before authorizing a return or exchange.
4. Non-Returnable Items and Exceptions
Certain types of items cannot be returned due to hygiene, safety, or product integrity reasons:
- Used, unsealed, or activated devices: Any device that has been turned on, used, or whose protective seal (if applicable) or original packaging has been broken, cannot be returned. This is due to hygiene standards and the nature of personal care devices.
- Missing components: Devices returned without all original parts, accessories, manuals, or packaging will not be accepted.
- Sale items or gift cards: Unfortunately, we cannot accept returns on items purchased during a sale or with a discount, nor can we process returns for gift cards.
- Perishable goods: Items with a limited shelf life (e.g., some serums or creams included as samples).
If you have concerns about a specific item, please reach out to us at info@bamim.shop.
5. Exchanges
The most efficient way to get the item you desire is to return the product you currently have. Once your return is accepted and processed, you can then make a separate purchase for the new item.
6. Refunds
Once we receive and inspect your returned device, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.
